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Housing and Residential Life Officer

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Housing and Residential Life Officer

Call for Internal & External Applications

Housing and Residential Life Officer

(Full-time position -CDI// 1 female / 1 male)The 

Human Engagement and Growth Office invites internal & and external applicants for the position of Housing and Residential Life Officer at the Housing and Residential Life unit.

Reporting Line: Dorms Supervisor
Job Overview

The housing and Residential Life Officer is responsible for providing a comfortable and safe living environment for AUI residents through supporting, and enforcing on campus housing policies and regulations, answering residents' needs concerning maintenance requests and health emergencies, handling roommates' conflicts, delivering messages from other services and coordinating in dorms activities.

Major Responsibilities
  • To ensure and enforce on-campus housing policies and regulations
  • To maintain daily communication with students and identify their needs
  • To report all required maintenance to the Housing Desk
  • To handle roommates' conflicts and find adequate solutions
  • To perform residents’, check in and check out
  • To conduct inspections and set regular rounds in all dorms for safety and maintenance purposes
  • To intervene immediately in health emergencies by providing necessary help and support and contacting the University physician
  • To maintain open daily communication with colleagues and immediate supervisors for any suggestion and recommendation
  • To encourage and coordinate students in dorms activities
  • To organize storage areas in buildings and maintain a record of students stored items
  • To prepare reports and statistics of major tasks performed, incidents, and inquiries regularly
  • To maintain dorms' furniture inventory (status, number, use) at the end of each semester
  • To deliver messages to students from other departments and services
  • To process fines concerning room damages, garbage, lost key, noise, smoking, etc.
  • To help students with the master key in case they forget or lose their keys
  • To perform other tasks and duties as assigned.
Knowledge, skills, and abilities
  • Adequate knowledge of principles and practices for providing customer services
  • Adequate knowledge of the English language
  • Adequate verbal and written communication skills in English, French, and Arabic
  • Good customer service orientation
  • Ability to prioritize work, take initiatives, work with a team, and handle multiple tasks
  • Ability to interact effectively with patrons from different backgrounds, origins, and cultures
  • Ability to respond quickly to emergencies, and requests
  • Active listening
  • Good relational skills
  • Adaptability and flexibility
  • Ability to maintain composure, control anger and avoid aggressive behavior
  • Being honest and ethical
  • Good computer skills.
Qualifications and Professional Experience
  • A bachelor's degree or equivalent (English) (Hotel business, communication, or a related field)
  • A previous working experience in customer service or hotel industry can be a plus.
Deadline: March 31st, 2022, at midnight.

For internals: “A prior written approval from the Dean/Director or Head of Department is mandatory.”

Qualified applicants are invited to submit a letter of application and a CV to:

The Search Process

Screening will begin as soon as possible, and short-listed candidates will be invited for interviews. The successful candidate will need to take the position right after notification.

About AUI

Al Akhawayn University (AUI) is an independent, not-for-profit, co-educational, Moroccan university with a globally oriented, English-language, liberal arts curriculum based on the American system. The university is composed of three schools: School of Business Administration, School of Science and Engineering and School of Social Sciences and Humanities. The University has approximately 2500 undergraduate and graduate level students in a residential campus environment. The main campus of the University is located in Ifrane, a resort town in the Middle Atlas Mountains approximately 60km from the Imperial cities of Fes and Meknes. There are approximately 170 faculty members; about 40% of whom are international. The University is accredited through the New England Commission on Higher Education (NECHE). Additional information about the School and the University can be sourced via the following link: