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Study Abroad Advisor for Inbound Students

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Study Abroad Advisor for Inbound Students

Call for Internal & External Applications

(Full-time position -CDD)

The Human Capital Office invites internal and external applicants for the position of Study Abroad Advisor for Inbound Students (OIPM) at the Internationalization & Partnerships Office (OIPM).

Reporting Line: Director of Office of International Programs

Job Overview:

The study abroad advisor for inbound students works primarily with all inbound visiting (i.e. non-degree seeking) students and secondarily with inbound degree seeking students. The advisor also corresponds with all AUI exchange partners and ensures good flow of information and conformity with processes and procedures. The advisor also maintains and updates internal OIP data, policies and procedures, and other documents to ensure efficiency and transparency with internal and external collaborators.

Main Responsibilities:
  • To correspond (mainly through e-mails) with international students and coordinators at partner universities about
    individual student issues, exchange or study abroad policies, procedures, and programs;
  • Coordinate and manage the process for exchange applications from advisors or similar from partner institutions
    and student inquiries regarding preparation for study at AUI;
  • Manage and process applications for other international or special programs;
  • Update the OIP databases both semester and cumulative;
  • Solve and answer current students’ problems, complaints, and inquiries and directing serious issues to the
    attention of the Director, OIPD;
  • Assist in the activities organized by the OIP (Orientation, Study Abroad Fair);
  • Support OIPD in the design and the development of related procedures, forms, and policies for the smooth and
    efficient running of the OIP;
  • Support OIPD in coordinating activities of the ERAMUS+ programs;
  • Advise students, faculty, and staff on administrative policies and procedures as related to study abroad and other faculty led programs to AUI;
  • Develop invoicing pages based on each new agreement provided by the Director;
  • Develop strong working relationships with counterparts at exchange partners, peers and advisors at sending institutions and program providers through correspondence and ICTs for regarding finances and billing, application procedures, course registration, safety and security, travel, housing, transcripts, etc.;
  • Review applications for the incoming students and recommend actions within established guidelines for nomination and reviewing completeness of content and appropriateness of statements or essays;
  • Review with the Director applicants whose profiles or needs fall outside standards;
  • Coordinate with the business office and enrollment services on all related matters for each visiting student to AUI;
  • Maintain and closely monitor any closed communication systems (e.g. Facebook groups, WhatsApp, etc) for each semester or summer session, answering inquiries and providing additional information as needed;
  • Maintain and ensure online applications, checklists, and databases are up to date;
  • Mentor students throughout the orientation process to encourage each one to become more independent in planning for their time at AUI and offering support or directing support services as needed, and performing other tasks and duties as assigned or needed.
Knowledge, Skills, and Abilities:
  • Patience
  • Detail oriented
  • Respect for policies and procedures
  • Office 365 and higher education platforms for learning management and student information (Canvas, Jenzabar, etc.)
  • Email inbox management skills to ensure quick turnaround time for all emails.
  • Ability to write emails and other correspondence in a professional but also supportive manner to convey a sense of security and confidence for inbound students.
Qualification and Professional Experience
  • Required: Bachelor or masters in a relevant field for higher education and the position tasks (e.g. Business, Language, International Education, etc.)
  • English at B2+ proficiency for communication with international partners
  • Communicative ability in Arabic and/or French for communication with internal stakeholders
  • Strong command of Office Suite and IT functions
  • Understanding of higher education systems such as learning management systems, student information systems, workflows, etc.
  • Knowledge of the higher education landscape and trends in internationalization
Deadline: January 31, 2024, at midnight.

Qualified applicants are invited to submit a letter of application and a CV to: recruitment@aui.ma, specifying " Study Abroad Advisor for Inbound Students " in the subject.

The Search Process

Screening will begin as soon as possible, and short-listed candidates will be invited for interviews. The successful candidate will need to take the position right after notification.
About AUI Al Akhawayn University (AUI) is an independent, not-for-profit, co-educational, Moroccan university with a globally oriented, English-language, liberal arts curriculum based on the American system. The university is composed of four academic units: The School of Business Administration (SBA), The School of Science and Engineering (SSE); The School of Social Sciences and Humanities (SHSS) and the Language Center (LC). The University has approximately 3,750 undergraduate and graduate-level students in a residential campus environment. The main campus of the University is in Ifrane, a resort town in the Middle Atlas Mountains approximately 60km from the Imperial cities of Fes and Meknes. There are approximately 170 faculty members; about 40% of whom are international. The University is accredited through the New England Commission of Higher Education (NECHE). Additional information about the School and the University can be sourced via the following link: http://www.aui.ma.