School of Social Science Arts and Humanities (SSAH)

School of Social Science Arts and Humanities (SSAH)

The Human Resources Office invites internal and external applications for the position of Program Manager in the School of Social Science Arts and Humanities (SSAH)

Reporting Line: Dean of SSAH

Position Description Summary:

Administrative oversight of academic programs, policies, procedures, catalogue, and course offerings; central point of contact for admissions, registrar, and financial aid in relation to prospective, incoming, and outgoing students and alumni; and control and management of institutional research and reporting. 

Main Duties:

Position Details Academic Offerings (15%)

• Contribute to the preparation and coordination of schedules and class offerings
• Provide required and requested data, within a reasonable timeframe, to the Coordinator of Studies, and to the Dean, on course needs of programs and the student body.
• Communicate any updates regarding course offerings to students in a timely manner.
• Provide assistance to the Coordinator of Studies to identify and work out time conflict issues, where course scheduling is concerned.
• Coordinate with the Student Relations Liaison to oversee the process of offering independent study courses, or other arrangements, when necessary for graduating students.
• This aspect of the job is intense and periodic/seasonal. 

Student Recruitment (as staff representative of undergrad and graduate programs) (20%)

• Work with the Working Group on External Relations and Communications to coordinate promotional material
• Ensuring events geared at prospective students are well-managed and staffed.
• Oversight and coordination of the Graduate Admissions Process in a timely and forward-looking manner.
(The Student Relations and Success Officer deals with the students once they are students here with a degree
plan).
• This aspect of the job is cyclical. 

Program Support (45%)
• Assist dean in organizing the board of studies for programs.
• Support Academic Cluster chairs and Coordinator of Programs and Studies in program and curricular assessment and review
• Ensure application of the rules and regulations of the student handbook, program sheets, and academic catalog.
• Work with the Coordinators and the Student Relations and Success Liaisons during add/drop and special requests time so that these rules and regulations are upheld.
• Get regularly scheduled updates from ACAs to gather information needed for the scheduling process and solving other program-related issues. (Clarify what this information is.)
• Keep revised, updated, and accessible in multiple mediums that cohere with each other, the graduate and undergraduate handbooks and program sheets, internship packet, exit test procedures, and SHSS policies, procedures.
• Organize syllabus database: regular maintenance of departmental course files (including syllabus, outlines, course grading, course evaluation)
• This aspect of the job is consistent.
• Coordinate between students and the accounts department on fees and other financial matters/issues.
• Work closely with the Financial Aid department to assist Financial Aid recipients within the area of specialization.
• Assign student workers to the faculty who request them (share this task with the new Office Manager when they arrive). 

Internal and External Data and Communication (20%) 

• Develop and maintain SSAH information systems and SSAH Dashboard.
• Outline clearly and follow processes regarding admissions, enrolment, and registration.
• Collection and analysis of program activity data, students’ requests and service feedback data, academic performance data, school enrollment, retention, and graduation rate data to assess the alignment of SHSS decision-making with SHSS and AUI goals (strategic plan).
• Collect and update all data required for the SSAH Dashboard monthly for all the reporting required of the Dean.
• Analyze the data available. Prepare accurate and well-designed SSAH periodic and annual reports required of the Dean and the school.
• Archive and provide information related to all department activities in adherence to a school-specific design.
• Manage programme reviews and curriculum changes.
• Establish an alumni database and run the mentoring program.
• Establish with the SSAH coordinators, DEV and COM, IT, and FYE an effective internal and external communication of SHSS services, procedures, and policies for returning and prospective students (SSAH booklet, SharePoint, and QR code accessible 24/7 for internal use, user-friendly website update (internal and external), etc.).
• Ensure accuracy of the outlook calendar for SSAH where the academic calendar is concerned. Send reminders to students and faculty to meet academic calendar deadlines. (The office manager takes care of SSAH- and dean-related calendar and reminders).
• This aspect of the job should be made more consistent to avoid pressure points.
• Main contact for Admissions
• Main contact for Financial Aid
• Curriculum
• Catalogue

Knowledge and skills:

• Proactivity: Anticipate course needs and prepare schedules in advance
• Clarity: Organize information in an accessible way and promptly inform students.
• Collaboration: Work closely with teams for effective recruitment.
• Rigor: Adhere to rules while supporting program evaluation.
• Precision: Collect and analyze data rigorously, attend to detail in ALL aspects of the job.
• Empathy: Be attentive to students and provide appropriate support.
• Excellent writing skills.

Education and professional certifications:

Required: Master’s degree in educational administration, Business Administration or similar.
Preferred experience: 3-5 years
Deadline: November 17, 2024
Qualified applicants are invited to submit a cover letter and a CV to: recruitment@aui.ma, specifying "Program Manager" in the subject.