Housing and Residential Life Officer
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Housing and Residential Life Officer
The Human Capital Office invites internal and external applicants for the position of Housing and Residential Life Officer at Housing & Residential Life Office.
Reporting Line : Housing and Residential Life Supervisor
Job Overview:
Housing and Residential Life Officer is responsible for providing a comfortable and safe living environment for AUI
residents through supporting, and enforcing on campus housing policies and regulations, answering residents' needs
concerning maintenance requests and health emergencies, handling roommates' conflicts, delivering messages from other
services and coordinating dorms activities.
Main Responsibilities:
• To ensure and enforce housing policies and regulations.
• To maintain daily communication with students and identify their needs.
• To report all required maintenance to the Housing Desk.
• To handle roommates’ conflicts and find adequate solutions.
• To perform residents’, check in and check out .
• To conduct inspections and set regular rounds in all dorms for safety and maintenance purposes.
• To intervene immediately in health emergencies by providing necessary help and support and contacting the
University physician.
• To maintain open daily communication with colleagues and immediate supervisors for any suggestion and
recommendation.
• To encourage and coordinate students in dorms activities.
• To organize storage areas in buildings and maintain a record of students stored items.
• To prepare reports and statistics of major tasks performed, incidents, and inquiries regularly. Additional
responsibilities.
• To maintain dorms’ furniture inventory (status, number, use) at the end of each semester.
• To deliver messages to students from other departments and services.
• To process fines concerning room damages, garbage, lost key, noise, smoking, etc.
• To help students with the master key in case they forget or lose their keys.
• To perform other tasks and duties as assigned.
Knowledge, Skills, and Abilities:
− Good knowledge of principles and practices for providing customer services.
− Good verbal and written communication skills in English, French, and Arabic.
− Active listening.
− Good computer skills.
− Good relational skills.
− Adequate problem-solving skills.
− Good customer service orientation.
− Adaptability and flexibility.
− Ability to prioritize work, take initiatives, work with a team, and handle multiple tasks.
− The ability to interact effectively with patrons from different backgrounds, origins, and cultures.
− Ability to respond quickly to emergencies, and requests.
− Ability to maintain composure, control anger and avoid aggressive behavior.
− Being honest and ethical.
Qualification and Professional Experience
• Required: A bachelor's degree or equivalent (English)
• Preferred: Hotel business, communication, or related field
• Preferred: previous working experience in customer service or hotel industry can be a plus
Deadline: February 28, 2025
The qualified applicants are invited to submit a letter of application and a CV to: recruitment@aui.ma, specifying
"Housing and Residential Life Officer" in the subject. Employees at AUI must provide written authorization from their
responsible in order to apply.
The Search Process
Screening will begin as soon as possible, and short-listed candidates will be invited for interviews. The successful candidate will need to take the position right after notification. About AUI Al Akhawayn University (AUI) is an independent, not-for-profit, co-educational, Moroccan university with a globally oriented, English-language, liberal arts curriculum based on the American system. The university is composed of four academic units: The School of Business Administration (SBA), The School of Science and Engineering (SSE); The School of Social Sciences and Humanities (SHSS) and the Language Center (LC). The University has approximately 3,750 undergraduate and graduate-level students in a residential campus environment. The main campus of the University is in Ifrane, a resort town in the Middle Atlas Mountains approximately 60km from the Imperial cities of Fes and Meknes.
There are approximately 170 faculty members; about 40% of whom are international. The University is accredited through the New England Commission of Higher Education (NECHE). Additional information about the School and the University can be sourced via the following link: http://www.aui.ma.